Customer Satisfaction:
An Extension of Your Hospital

Many patients and visitors connect their overall perception of hospital care with the specific care they recieve in the hospital's Emergency Department. ACI will maintain and enhance your reputation for exemplary care by:

Making our credentialed physicians a direct extension of your hospital and local medical staff.
Coordinating efforts between ACI, the on-site medical director, and hospital administration to integrate the hospital's mission and values to the Emergency Department.
Regularly surveying the medical staff to optimize our relationship, meet your needs, and develop effective clinical care and performance.
Conducting site specific surveys to determine patient satisfaction levels; then developing specific performance criteria for the Emergency Department physicians.
Involving the medical director as an active participant in medical staff activities and meetings such as ER/ICU committee, executive planning meetings and medical staff meetings.
Positively contributing to the hospital administrative structure.

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P.O. Box 4130, Des Moines, IA 50333   800.729.7813   e-mail: staff@acutecare.com