Improving Patient Satisfaction in the Emergency Department - Continuing Education Online

Welcome to ACUTE CARE, INC.'s online Continuing Medical Education (CME) program, Improving Patient Satisfaction in the Emergency Department

ACUTE CARE, INC. is the the first private institution to become approved as an accredited provider of Continuing Medical Education in the state of Iowa.

This program is provided FREE as a service to the medical community with the generous and unrestricted support of ACUTE CARE, INC. You can find out more about ACUTE CARE, INC. by visiting the home page of this web site at http://www.acutecare.com

The CME activity is structured as follows:

1. Please read the CME Information and Educational Objectives for the presentation, Improving Patient Satisfaction in the Emergency Department
2. Fill out the Registration and Pretest form and submit that information to our Education Department.
3. You'll be directed to the pretest answers and on to appropriate PowerPoint presentation on this site.
4. When you are satisfied that you understand the concepts as represented in the objectives, simply follow the link to the Post-Test and submit the form to the Education Department.
5. You'll be contacted with your score, the right answers (if they differ from your submission), and an e-mail CME certificate. If you'd care to, you may elect to receive a paper copy of this certificate by mail or have the certificate posted as a web page so that you can print the document from your computer.

Educational Objectives:

The participant will be able to:

• Describe the characteristics of the "new healthcare consumer"
• Describe healthcare consumer expectations
• List two questions from an ED patient satisfaction survey
• Discuss a minimum length of time a physician should allow a patient the opportunity to talk before interrupting

Disclosure Statement:

As a CME sponsor accredited by the Iowa Medical Society, it is the policy of ACUTE CARE, INC. to require the disclosure of the existence of any significant financial interest or any other relationship a faculty member or a sponsor has with the manufacturer(s) of any commercial product(s) discussed in an educational offering. The author, Paul Hudson, reported no significant financial interest with a manufacturer.

Sponsorship:

This activity is sponsored by ACUTE CARE, INC. This activity has been planned in accordance with Iowa Medical Society's Essentials and Standards for Enduring Materials through the sponsorship of ACUTE CARE, INC. of Ankeny, Iowa. ACUTE CARE, INC. is accredited by the Iowa Medical Society to sponsor continuing medical education for physicians.
http://www.iowamedical.org

CME and CEH Credit:

ACUTE CARE, INC. designates this educational activity for a maximum of 1.0 hour AMA PRA Category 1 Credit TM. Each physician should claim credit commensurate with the extent of their participation in the activity.

The recommendations and opinions expressed by the faculty and other experts whose input is included in this program are their own. This enduring material is produced for educational purposes only. Use of the ACUTE CARE, INC. name implies support for creation, maintenance, and review of educational format design and materials only.

Date of Original Release for CME Credit:	March 2009
Date of Most Recent Review:	March 2009
Date of Next Scheduled Review:	March 2010 (Earlier as scientific developments warrant).

Statement of Need:

In an effort to assist emergency care practitioners in coping with the increasing medico legal complexity of the practice of medicine, ACUTE CARE, INC. has undertaken a review and discussion of current legal issues of interest to its associates.

Intended Audience and Prerequisites:

Physicians and Mid-level Providers (PA's, ANP's) are the intended audience. The course material includes information of interest and import to nursing staff, hospital administration personnel and prehospital providers.

Faculty Credentials:

Paul B. Hudson: Link to Mr. Hudson's Resume
With a history of personal and professional interest in EMTALA, Mr. Hudson has researched the topic and presented many programs concerning this federal mandate.

Core Material

• Introduction
• Your Most Important Asset – Your Reputation
• Sit Down & Listen
• Emergency Medicine as Theatre?
• The Customer Service Diagnosis
• The Customer Service Diagnosis: A Personal Journey
• Are They Patients or Are They Customers?

Acknowledgement of Commercial Support:

This educational activity is supported by an unrestricted educational grant from ACUTE CARE, INC.

Questions?

E-mail us and we'll respond promptly. What other CME activity would you like to see on this site? E-mail or call (800.729.7813) and let us know!